Casinacho Responsible Gambling
Gambling is entertainment. That is how we operate Casinacho, and this page sets out the specific tools available to you, the external organisations that offer independent support, and how to reach us directly. Casinacho is licensed under Costa Rican law, with all disputes subject to the exclusive jurisdiction of Costa Rica.
Our commitment
Casinacho operates under a Costa Rica licence and publishes a full set of player-protection policies, including a dedicated Responsible Gaming policy and a Self-Exclusion policy, both linked in the site footer. Access to Casinacho is restricted to players aged 18 and over, and we may request proof of age at any point, suspending or limiting access to accounts that do not pass the check. Please note that Casinacho does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP; players based in the United Kingdom are not eligible to register.
Tools available
Several controls are available directly from your account. You can set loss limits and other account limits from the responsible gaming settings inside the Cashier. Self-exclusion closes your account immediately on request, and we make reasonable efforts to prevent a new account being opened on the same details. A cooling-off period can also be applied; no prize is awarded for any win that occurs while a cooling-off period is active.
The tools you can apply yourself include:
- Loss limits
- Other account-level limits
- Cooling-off periods
- Self-exclusion (immediate account closure)
One note on limits: self-imposed deposit limits cannot be applied to cryptocurrency deposits. If you have questions about setting any of these controls, live chat is available 24 hours a day, seven days a week.
Signs to watch for
Some patterns can indicate that gambling has moved beyond entertainment. These are factual markers, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when not gambling
- Hiding gambling activity from people close to you
If any of these apply, the organisations below offer free, confidential support.
Where to get help
The following organisations provide independent support and are not affiliated with Casinacho.
- GamCare: www.gamcare.org.uk , helpline 0808 8020 133
- BeGambleAware: www.begambleaware.org
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk
All four services are free to use. GamCare and BeGambleAware offer live chat as well as phone support.
Contact us
To request self-exclusion, set limits, or ask any question about your account, you can reach our support team via live chat at any time, or by email at [email protected] for account-related matters. Self-exclusion takes effect immediately on request, closing your account and blocking play. If you need to discuss your situation before deciding on a next step, our support team is available around the clock.