Casinacho Privacy Policy

Casinacho is operated by EVENTA DIGITAL LIMITADA, a company incorporated in Costa Rica, and this page sets out what personal data we collect from players, how we use it, who we share it with, and how long we keep it. Our operations and Terms are governed by the laws of Costa Rica, and our data-handling practices reflect those obligations alongside our own published policies. Players in all jurisdictions are subject to this policy when they register an account at casinacho.com.

What information we collect

We collect personal data across several categories during registration, verification, and ongoing use of the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. For identity verification under our KYC process, we collect copies of government-issued photo ID (passport, national identity card, or driver’s licence), proof of address such as a utility bill, and copies of payment methods used to deposit. We also collect gameplay data, including deposit and withdrawal amounts, bet history, session times, and game choices. Device and network data, including IP address, browser type, operating system, and device identifiers, is collected automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, sportsbook, and esports. We process identity and financial data to meet our regulatory obligations, including age verification, anti-money laundering checks, and transaction monitoring as described in our AML and KYC Policies. Personal data is also used for security and fraud prevention, including detecting multi-accounting, collusion, and misuse of payment systems. Where you have opted in, we use contact details to send marketing communications by email, SMS, or phone; you can withdraw that consent at any time by contacting support.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC checks. Data may be disclosed to law enforcement agencies, regulatory bodies, or the licensing authority referenced on this site where we are legally required to do so, including in cases of suspected fraud or money laundering. We do not sell personal data to third parties.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering obligations applicable to our operations. Certain categories of data, including KYC documents and financial records, may be kept for up to seven years where required by the circumstances of the account. Data that is no longer required for regulatory or operational purposes is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold about you.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our retention obligations under applicable law.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of legitimate interests.
Portability: you can request that we provide your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period and keep you informed of the outcome.

Contact us

Privacy queries and data rights requests can be sent to [email protected] . No dedicated Data Protection Officer is named at this time; all privacy matters are handled through that address. If you are not satisfied with our response, you may escalate the matter to the relevant supervisory or regulatory authority in your jurisdiction.